Understanding how to maintain, hook up, load and otherwise use a trailer can be complicated. Both novice and seasoned drivers who tow equipment can make innocent mistakes that have serious consequences out on the road.

Quality, in part, could be considered “a product or service free of deficiencies” — which is how the American Society for Quality (ASQ) defines the word. And in construction, as well as equipment rental, quality often is associated with manufacturing and the pursuit of producing a physical product with zero defects.

This is what’s happening in the labor market: The game has changed in terms of retaining and attracting talent. Employers are paying more attention to the dynamics of the employee experience to reduce turnover and, in short, it’s a buyer’s market.