Take advantage of the opportunity to educate yourself and your staff through the 2012-2013 ARA's Winter Webinar Series. Each webinar is 90 minutes in length. Price per webinar is $35 for members, $25 for ARA Insurance customers and $105 for non-members. Purchasers will receive complimentary access to the archived version through 2013. 

Telephone skills and techniques used in your business are essential to your company image and bottom line. Creating the right impression sets the tone for the interaction with a customer and good customer service is proven to build customer loyalty. How are you responding when the phone rings? Are you successfully converting callers into customers? Don’t leave your telephone skills to chance! View the archived version of this web event to build a better business, increase profits and grow customer loyalty.  Speaker: Nancy Friedman, president, Telephone Doctor Customer Service Training.

 

Learn about theft from the perspective of the perpetrator -- when you "think like a thief" you can put management systems and processes in place to reduce the likelihood of a break-in at your store, conversion of your equipment, or an inside job. During this webinar, industry experts share real-life thefts, lessons learned and tips on how to protect your rental business.

 

Speakers: Lou Koven, special agent, National Insurance Crime Bureau (2005 ARA Insurance/NER Theft Award recipient); Maura Paternoster, AIC, ARM, RWCS, risk manager, ARA Insurance; Grant Mossman, senior analyst with National Equipment Register (NER); Jac Brittain, LPC, director of learning design and certification with Verisk Crime Analytics and Alysia Ryan, director, State Government Affairs with ARA.

 

When the back of your contract isn’t enough space to ensure your customers are properly advised of critical contract terms or adequately forewarned of potential dangers, consider using addenda. This webinar will explore real insurance claims and suggest the most important contract addenda based on today’s legal environment and the issues most often raised by rental companies.

Speakers: James Waite, Esq., Winters and Waite and Maura Paternoster, AIC, ARM, RWCS, risk manager, ARA Insurance.