Operations and Member ServicesGeneral Member Services | State & Local Services | Education & Training Information Services | Finance
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KATHY SCHWARTZ
Senior Vice President, Operations/CFO
(Ext. 223)
Administers operational functions of general membership, information/research services, education/business development, Risk Management, IT/Web, accounting/finance, and ARA coordination with ARA Insurance. Serves as staff liaison to ARA Shared Interest Groups as well as the Budget Committee.
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ANDREA FIER
Project Coordinator
(Ext. 282)
Supports the work of the Senior Vice President and Directors of Education, General Member Services, Accounting and IT in the Operations and Member Services Divisions. Facilitates special projects and provides organizational assistance as well as administrative support to state and provincial associations.
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General Member Services
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Develops and conducts General membership recruitment and retention programs, including national membership campaigns.
- Oversees the administration of membership record keeping activities, member service representatives, and customer service programs.
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Tim serves as a member service/information specialist for ARA General Members and prospective members in regard to membership, products and services.
- Provides support to general member service operations while specializing in prospective member and other recruitment/retention activities.
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Member Services Representative
(Ext. 279)
Jeff serves as a member service/information specialist for ARA General Members and prospective members in regard to membership, products and services.
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Jane serves as member service/information specialist for ARA General Members and prospective members in regard to membership, products and services. Chairs staff charity committee.
- Provides support to general member service operations while specializing in database record keeping and serves the role of the receptionist for the ARA offices.
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Lesley serves as member service/information specialist for ARA General Members and prospective members in regard to membership, products and services.
- Provides support to general member service operations while specializing in ARA Insurance Services record updates and ARA Merchant Services program.
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KRISTINE MERSCHMAN
Member Services Representative
(Ext. 229)
Kris serves as member service/information specialist for ARA General Members and prospective members in regard to membership, products and services.
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State, Local and Provincial Programs
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RUTH BLOOM
Director of State, Local and Provincial Programs
(Ext. 268)
Directs the ARA State, Local and Provincial Association program, including the State and Local Leadership Conference. Coordinates with Regional Directors and State Presidents in their role with the state, local and provincial associations. Works collaboratively with state and provincial associations in developing specific goals including leadership, education and membership development.
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State, Local and Provincial Manager
(Ext. 242)
Services organizational matters for State, Local and Provincial programs, including processing of annual reports, board election administration, and distribution of newsletters and presidential communications. Develops monthly update report for boards of directors and supports the annual State and Local Leadership Conference.
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Supports the efforts of the volunteer leaders of the State, Local and Provincial associations as well as the Director. Creates and coordinates marketing efforts for meetings and events. Facilitates the maintenance of state association records and documents, calendar of events, identification of volunteers and provides support to the State and Local Leadership Conference and special projects.
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Education & Training
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Administers ARA member training and education programs, including educational programming for The Rental Show and other ARA sponsored educational programs. Manages ARA's risk management initiatives in coordination with ARA Insurance. Serves as staff liaison to the Member Risk Management Committee and the Party Certification Task Force.
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Assists with the identification, planning and development of new educational material and updates current educational offerings.
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Coordinates and supports all of ARA educational and training programs. Administers the Professional Driver Education Program and Rental Careers Program.
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Information Services
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Director, Information Technology
(Ext. 225)
Responsible for coordinating the planning, design, implementation, and management of ARA's Association Management System and other information services to include telecommunication services, network infrastructure, websites and related software and intranet access systems.
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Creates, edits, and maintains websites for ARA, RENTAL MANAGEMENT, the ARA Foundation, ARA Insurance, The Rental Show, ARA state and local associations and the Rental HQ rental store locater service. Provides technical support for ARA staff and members as it relates to Web-based activities, including hosting of member websites.
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Administers and maximizes use and implementation of ARA Association Management System (AMS) database to increase organizational efficiencies and customer services.
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Web Developer
(Ext. 272)
Coordinates the design, programming, and modifications to existing and new ARA websites. Supports ARA staff in updating content on websites and communication with membership. Supports ARA members in creating and updating their website hosted by ARA.
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Finance
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Manages all accounting operational functions and staff; prepares financial statements for the American Rental Association, ARA Foundation and ARAPAC. Coordinates the budget process and provides financial analyses to senior management. Chairs staff Wellness Commitee.
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Processes accounts payable and reviews general ledger accounts. Assists with monthly and year-end reconciliations. Assists with budgeting process. Processes state, local and provincial association rebates.
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CONNIE INSKEEP
Accounts Receivable Administrator
(Ext. 276)
Connie processes daily cash receipts and invoices miscellaneous accounts receivable. Maintains subsidiary records for the ARA Foundation, and state, local and provincial associations. Provides support to member service operations.
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DOUG KURIGER
Facilities Coordinator
(Ext. 261)
Doug serves as Facilities Coordinator for ARA. He coordinates all incoming and outgoing mailings, all supplies and requisitions and oversees building maintenance.
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